Returns
## Our 30-Day Promise
Try your crystals at home. If a piece isn't right for you, contact us within **30 days of delivery** for a return or exchange.
## Eligibility
✅ **Eligible:** Unused items in original packaging with tags attached
❌ **Not eligible:** Final sale items (marked), custom/personalized pieces, worn or damaged items
## How to Start a Return
1. **Email** support@stillwaterkeep.com with your order number and reason
2. **We'll send** a prepaid return label (US only) + instructions
3. **Drop off** at any authorized carrier location
4. **Refund issued** to original payment method within 5–10 business days of receipt
## Exchanges
We'll ship your replacement **once the return is scanned by the carrier** — no need to wait for it to reach our warehouse.
To exchange for a different item, let us know what you'd prefer in your return email. Price differences will be refunded or charged accordingly.
## Self-Serve Returns Portal
[Start a return here] (link to your returns app if you have one, otherwise remove)
## International Returns
International customers: email us first. Return shipping is not prepaid, but we'll provide the correct return address for the specific maker.
## Damaged or Wrong Item?
**Email us within 48 hours of delivery with photos** — we'll make it right immediately (replacement or full refund, no return needed).
## Refund Timeline
| Step | Timeline |
|------|----------|
| Return initiated | Same business day |
| Label emailed | Within 4 hours (Mon–Fri) |
| Carrier scan → exchange ships | Same day |
| Refund processed | 5–10 business days after receipt |
| Bank posting | 3–5 additional business days |
## Non-Returnable Items
- Custom engraving / personalization
- Final sale / clearance items (marked)
- Gift cards
- Items worn, damaged, or missing original packaging
## Questions?
Email **support@stillwaterkeep.com** — we're here to make it right.