Returns

Returns & Exchanges — Stillwater Keep

Our 30-Day Promise

Try your crystals at home. If a piece isn't right for you, contact us within 30 days of delivery for a return or exchange.

Eligibility

✅ Eligible: Unused items in original packaging with tags attached ❌ Not eligible: Final sale items (marked), custom/personalized pieces, worn or damaged items

How to Start a Return

Email support@stillwaterkeep.com with your order number and reason
We'll send a prepaid return label (US only) + instructions
Drop off at any authorized carrier location
Refund issued to original payment method within 5–10 business days of receipt

Exchanges

We'll ship your replacement once the return is scanned by the carrier — no need to wait for it to reach our warehouse.

To exchange for a different item, let us know what you'd prefer in your return email. Price differences will be refunded or charged accordingly.

Self-Serve Returns Portal

[Start a return here] (link to your returns app if you have one, otherwise remove)

International Returns

International customers: email us first. Return shipping is not prepaid, but we'll provide the correct return address for the specific maker.

Damaged or Wrong Item?

Email us within 48 hours of delivery with photos — we'll make it right immediately (replacement or full refund, no return needed).

Refund Timeline

Step	Timeline
Return initiated	Same business day
Label emailed	Within 4 hours (Mon–Fri)
Carrier scan → exchange ships	Same day
Refund processed	5–10 business days after receipt
Bank posting	3–5 additional business days